#frank-ump-root {
  --frank-navy: #1B2A4A;
  --frank-navy-soft: #2C3E63;
  --frank-gold: #C89B3C;
  --frank-gold-soft: #E8D5A3;
  --frank-bg: #F4F6FA;
  --frank-panel: #FFFFFF;
  --frank-ink: #1F2937;
  --frank-ink-soft: #6B7280;
  --frank-line: #E3E7EF;
  --frank-safe: #2F6B4F;
  --frank-safe-bg: #EAF4EE;
  max-width: 420px;
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Inter, sans-serif;
}
.frank-widget { background: var(--frank-panel); border-radius: 18px; overflow: hidden; box-shadow: 0 20px 50px -20px rgba(27,42,74,.35); display: flex; flex-direction: column; height: 640px; border: 1px solid var(--frank-line); }
.frank-header { background: var(--frank-navy); color: #fff; padding: 16px 20px; display: flex; align-items: center; gap: 12px; }
.frank-mark { width: 36px; height: 36px; border-radius: 10px; background: linear-gradient(145deg, var(--frank-gold), #A97F26); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.frank-mark svg { width: 20px; height: 20px; }
.frank-header h1 { font-size: 16.5px; font-weight: 600; margin: 0; }
.frank-header p { margin: 2px 0 0; font-size: 11.5px; color: #C7D0E3; }
.frank-privacy { background: var(--frank-safe-bg); color: var(--frank-safe); font-size: 11px; padding: 6px 16px; border-bottom: 1px solid #D8E9DF; }
.frank-messages { flex: 1; overflow-y: auto; padding: 18px 16px; display: flex; flex-direction: column; gap: 10px; background: var(--frank-bg); }
.frank-bubble { max-width: 86%; padding: 10px 13px; border-radius: 14px; font-size: 13.5px; line-height: 1.5; white-space: pre-wrap; }
.frank-bubble.bot { align-self: flex-start; background: var(--frank-panel); border: 1px solid var(--frank-line); border-bottom-left-radius: 4px; }
.frank-bubble.user { align-self: flex-end; background: var(--frank-navy); color: #fff; border-bottom-right-radius: 4px; }
.frank-bubble.notice { align-self: center; background: var(--frank-safe-bg); color: var(--frank-safe); border: 1px solid #D8E9DF; font-size: 12px; text-align: center; max-width: 92%; }
.frank-typing { align-self: flex-start; display: flex; gap: 4px; padding: 12px 14px; background: var(--frank-panel); border: 1px solid var(--frank-line); border-radius: 14px; border-bottom-left-radius: 4px; }
.frank-typing span { width: 6px; height: 6px; border-radius: 50%; background: var(--frank-ink-soft); animation: frank-blink 1.1s infinite; }
.frank-typing span:nth-child(2) { animation-delay: .15s; }
.frank-typing span:nth-child(3) { animation-delay: .3s; }
@keyframes frank-blink { 0%, 80%, 100% { opacity: .25; } 40% { opacity: 1; } }
.frank-lead-card { align-self: stretch; background: #FBF6EA; border: 1px solid var(--frank-gold-soft); border-radius: 14px; padding: 14px; }
.frank-lead-card h3 { margin: 0 0 4px; font-size: 14px; color: var(--frank-navy); }
.frank-sub { font-size: 11px; color: var(--frank-ink-soft); margin-bottom: 10px; }
.frank-sub.frank-ok { color: var(--frank-safe); }
.frank-lead-card label { font-size: 11px; color: var(--frank-ink-soft); display: block; margin-bottom: 3px; margin-top: 8px; }
.frank-lead-card input, .frank-lead-card select { width: 100%; padding: 9px 10px; border: 1px solid var(--frank-line); border-radius: 8px; font-size: 13px; background: #fff; box-sizing: border-box; }
.frank-consent { display: flex; align-items: flex-start; gap: 7px; margin-top: 10px; font-size: 11px; color: var(--frank-ink-soft); }
.frank-consent input { width: auto; margin-top: 2px; }
.frank-lead-card button { width: 100%; padding: 10px; border: none; border-radius: 8px; background: var(--frank-navy); color: #fff; font-weight: 600; font-size: 13px; cursor: pointer; margin-top: 12px; }
.frank-lead-card button:disabled { opacity: .5; }
.frank-input-row { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--frank-line); background: var(--frank-panel); }
.frank-input-row input { flex: 1; padding: 11px 13px; border: 1px solid var(--frank-line); border-radius: 22px; font-size: 14px; outline: none; box-sizing: border-box; }
.frank-input-row input:focus { border-color: var(--frank-gold); }
.frank-input-row button { width: 42px; height: 42px; border-radius: 50%; border: none; background: var(--frank-gold); color: #fff; font-size: 16px; cursor: pointer; flex-shrink: 0; }
.frank-input-row button:disabled { opacity: .5; }
@media (max-width: 480px) {
  #frank-ump-root { max-width: 100%; }
  .frank-widget { height: 80vh; border-radius: 0; }
}

/* ====== Lanzador flotante + modal (todo el sitio) ====== */
#frank-ump-launcher {
  position: fixed; right: 24px; bottom: 100px; z-index: 2147483000;
  display: flex; align-items: center; justify-content: center; gap: 9px;
  min-width: 132px; min-height: 54px; padding: 0 22px;
  border: 0; border-radius: 999px;
  background: #1E63D6; color: #fff;
  font-family: 'Inter', sans-serif; font-size: 15px; font-weight: 700; line-height: 1;
  cursor: pointer;
  box-shadow: 0 12px 32px rgba(0,0,0,.22), 0 3px 8px rgba(0,0,0,.12);
  transition: transform .18s ease, box-shadow .18s ease, background .18s ease;
}
#frank-ump-launcher:hover { transform: translateY(-2px); background: #174FAD; box-shadow: 0 16px 38px rgba(0,0,0,.27), 0 4px 10px rgba(0,0,0,.14); }
#frank-ump-launcher .frank-launcher-icon { display: inline-flex; align-items: center; justify-content: center; width: 20px; height: 20px; color: #fff; }
#frank-ump-launcher svg { width: 20px; height: 20px; }

#frank-ump-backdrop {
  position: fixed; inset: 0; z-index: 2147483001;
  background: rgba(27,42,74,.55);
  -webkit-backdrop-filter: blur(4px); backdrop-filter: blur(4px);
  animation: frankBackdropIn .18s ease-out;
}
#frank-ump-backdrop[hidden] { display: none; }

#frank-ump-modal {
  position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%);
  z-index: 2147483002;
  width: min(840px, calc(100vw - 32px)); height: min(680px, calc(100vh - 60px));
  margin: 0; padding: 0; background: transparent; border: 0; overflow: visible;
  animation: frankModalIn .2s ease-out;
}
#frank-ump-modal[hidden] { display: none; }
#frank-ump-modal #frank-ump-root { width: 100%; height: 100%; max-width: none; }
#frank-ump-modal .frank-widget { height: 100%; box-shadow: 0 40px 120px rgba(0,0,0,.36), 0 15px 40px rgba(0,0,0,.2); }

#frank-ump-close {
  position: absolute; top: -14px; right: -14px; z-index: 2147483010;
  display: flex; align-items: center; justify-content: center;
  width: 36px; height: 36px; border: 1px solid var(--frank-line); border-radius: 50%;
  background: #fff; color: var(--frank-navy); font-size: 22px; line-height: 1; cursor: pointer;
  box-shadow: 0 3px 10px rgba(0,0,0,.15);
}
#frank-ump-close:hover { background: var(--frank-bg); }

@keyframes frankBackdropIn { from { opacity: 0; } to { opacity: 1; } }
@keyframes frankModalIn {
  from { opacity: 0; transform: translate(-50%, calc(-50% + 16px)) scale(.98); }
  to { opacity: 1; transform: translate(-50%, -50%) scale(1); }
}
body.frank-ump-open { overflow: hidden; }

@media (max-width: 600px) {
  #frank-ump-launcher { right: 14px; bottom: 84px; min-width: 0; width: 56px; height: 56px; padding: 0; border-radius: 50%; }
  #frank-ump-launcher span:not(.frank-launcher-icon) { display: none; }
  #frank-ump-modal { width: calc(100vw - 16px); height: calc(100vh - 24px); }
  #frank-ump-close { top: 6px; right: 6px; }
}